Scoped, fixed-fee builds. We ship the thing.
Eight-to-fourteen-week project engagements that take a specific problem from diagnosed to deployed. Fixed scope, fixed fee, fixed timeline. Your team executes alongside us. We leave you the artifact and the muscle.
8–14 weeks · Fixed scope, fixed fee
This is built for you if…
You know what's broken (or a Health Check told you) and you need it shipped, not just diagnosed.
You need a Customer Success org redesigned, comp restructured, or segmentation rebuilt, and your team can't take it on while keeping the lights on.
You're standing up Gainsight, ChurnZero, Planhat, Vitally, or HubSpot Customer Success and you want it implemented by someone who's done it ten times, not three.
Your onboarding takes too long and you need it rebuilt from scratch, with a measurement layer that proves it.
You're building a health-score model and need it to be the kind your Customer Success Managers actually use and your CFO will defend.
Common project scopes.
Customer Success org design and team structure
Onboarding redesign with time-to-value instrumentation
Health score model design and operational rollout
Customer Success / Implementation comp plan design and rollout
Customer Success platform implementation (Gainsight, ChurnZero, Planhat, Vitally, HubSpot)
Renewal motion design: playbooks, forecasting, exec cadence
Expansion motion design: discovery model, plays, team ownership
Segmentation and account-coverage model rebuild
How we run a Project engagement.
- 01
Scope & Contract
We define exact scope, deliverables, milestones, and price up front. No 'we'll figure it out as we go.' Either it's a fit, or we tell you so.
- 02
Discovery & Design
First 2–4 weeks: stakeholder interviews, data review, and detailed design. We pressure-test assumptions before we build.
- 03
Build & Ship
We build alongside your team. We never replace them. They own the operating result; we own the timeline and the artifact.
- 04
Handoff & Embed
Final week: handoff session, documentation, and a 30-day check-in to make sure the change actually sticks.
Duration
8–14 weeks, typically
Format
Hybrid: remote, on-site for kickoff & milestones
FAQs.
Because fixed fee aligns the incentives. We own the timeline. If a problem turns out to be harder than expected, we eat that cost, not you. The flip side is we scope tightly up front, with no creeping deliverables.
From diagnosed to deployed.
Scope a project engagement. Or start with a Health Check if you're not sure what needs fixing first.