We engineer the post-sale motion that converts SaaS customers into long-term revenue.
Fractional Customer Success, Implementation, and Operations leadership for growth-stage SaaS companies.
Fixed-scope engagements · Senior-led delivery · 6-month minimums on retainer
Most SaaS companies don't have a growth problem. They have a post-sale problem.
70%
of SaaS churn happens in the first 90 days of onboarding.
5–7×
A retained dollar is worth 5–7× more than a new-acquisition dollar.
6+ months
is how long the average SaaS company takes to hire a full-time VP of Customer Success.
Three ways we protect and grow your recurring revenue.
Assess
We diagnose your post-sale function, score its maturity against peer SaaS companies, and deliver a prioritized 90-day roadmap you can execute with or without us.
Health Check →Build
We design the playbooks, health scores, comp plans, and tooling that make Customer Success and Implementation scalable, not heroics-dependent.
Project Consulting →Lead
Our fractional executives embed in your org to drive execution: part-time presence, full-time accountability, until the function can run itself.
Fractional Leadership →Start with the StratX Health Check.
A 3–4 week diagnostic of your Customer Success, Implementation, and Operations function. You walk away with a scored maturity report, a prioritized 90-day roadmap, and a clear business case, whether you work with us further or not.
- 6–10 stakeholder interviews across Customer Success, Implementation, and Sales
- Maturity scoring against the StratX Post-Sale Operating Model (8 dimensions)
- Cohort analysis of your last 12 months of onboarding, renewals, and churn
- Prioritized 90-day roadmap with owner, effort, and revenue impact
- Board-ready business case quantifying the revenue at stake
Fixed scope · Fixed timeline · Senior-led delivery
Learn more about the Health Check →Health Check · Sample Deliverable
Post-Sale Maturity Report
Strategy plus execution. Senior operators, embedded.
StratX was founded by Kerri Martin, a Customer Success and Operations executive with 15+ years inside Fortune 500 growth-stage B2B SaaS. We don't hand you a deck and a handshake. We embed in your team, drive outcomes you can measure, and leave you with a function that runs without us.
Meet the teamReady to fix your post-sale engine?
A 30-minute call. No pitch, no pressure. We'll figure out together whether StratX is the right fit.