Kerri Martin.
Founder & CEO of StratX. 13 years of SaaS operational leadership across Implementation, Customer Success, and HRIS, plus hands-on experience running small businesses. She built StratX to close the gap between strategy and execution.
13 years of SaaS operational leadership.
Director of Customer Success
Built out the Customer Success model for a rapid-growth SaaS organization, aimed at achieving increased revenue retention, customer satisfaction, and product utilization.
Director of Implementation
Led a 500+ group of individuals responsible for implementing customers onto an HRIS platform for businesses ranging from small-businesses with less than 50 employees to enterprises with thousands of employees. Took the implementation model Global, leading the team responsible for testing, modeling, and ultimately executing the implementation for the first global customer for a rapid-growth, global SaaS HRIS company.
Senior Implementation Representative, to leader
Started as one of the first 25 employees in the implementation department, to ultimately helping it scale to 500+ across multiple markets.
The thesis behind the firm.
After 13 years inside SaaS, the same conversation kept happening on the way out the door. A founder, a CRO, a board chair: the post-sale function isn't where it needs to be. They'd looked at the options. Big consulting firms hand you a strategy without the operators to execute it. Boutique agencies sell hands without the senior judgment. Recruiters take six months to seat a full-time hire. None of it fit the actual gap.
StratX is built around that gap. Strategy and execution in the same engagement. Fixed scope. Embedded, not from a distance. The model is simple to explain and harder than it looks to run, which is why the firm is intentionally small.
The goal is to be the firm growth-stage SaaS companies call when the post-sale function has to actually work, and to be confident, every time, that we would run it as if it were our own, and that we'll leave the company better than we found it.
Want to talk directly?
Discovery calls with prospective clients run through the contact form. For anything else, Kerri is reachable by email or LinkedIn.
Want Kerri's experience on your operation?
Discovery calls are 30 minutes, focused entirely on your situation.