Your strategy is set. Your operation can't keep up.
StratX closes the operational scale gap. Hands-on operations and strategic consulting from people who've done the work, not advisors who describe it.
3-week Operations Health Check · Hands-on delivery · Scoped to your outcome
Most organizations don't have a growth problem. They have an operational scale problem.
70%
of SaaS churn happens in the first 90 days of onboarding.
5–7×
A retained dollar is worth 5–7× more than a new-acquisition dollar.
6+ months
is how long the average SaaS company takes to hire a full-time VP of Customer Success.
How we close the gap between strategy and execution.
Assess
We diagnose how your Implementation, Customer Success, and HRIS & technology operations actually run, score their maturity, and deliver a prioritized 90-day roadmap you can execute with or without us.
Operations Health CheckBuild
We design and deliver the processes, playbooks, compensation plans, platform configurations, and reporting that make your operation scalable, not heroics-dependent.
Project ConsultingLead
Our fractional executives embed in your org to drive execution: part-time presence, full-time accountability, until the function can run itself.
Fractional LeadershipProtect
We assess how your operation holds up when something goes wrong, then help you build the continuity plans and playbooks to keep it running.
Business ResilienceStart with the Operations Health Check.
A 3–4 week diagnostic of your Implementation, Customer Success, and HRIS & technology operations. You walk away with a scored maturity report, a prioritized 90-day roadmap, and a clear business case, whether you work with us further or not.
- 6–10 stakeholder interviews across your operations, customer, and people teams
- Maturity scoring across Implementation, Customer Success, and HRIS & technology
- HRIS technology stack utilization assessment
- Cohort analysis of your last 12 months of onboarding, renewals, and churn
- Prioritized 90-day roadmap with owner, effort, and expected impact
- Board-ready business case quantifying what's at stake
Fixed scope · Fixed timeline · Hands-on delivery
Learn more about the Health Check →Health Check · Sample Deliverable
Operations Maturity Report
Top priorities
- 01Onboarding time-to-value
- 02HRIS configuration and adoption
- 03Renewal forecasting
Strategy and execution, from people who've done the work.
StratX fills the operational and technology gap that exists for organizations that are trying to scale. Consultants offer ideas, we offer hands-on experience - we've done the work and can help your organization achieve your goals through strategic operational leadership, managed & professional services, and risk assessments.
About StratX
Ready to close the gap between strategy and execution?
A 30-minute call. No pitch, no pressure. We'll figure out together whether StratX is the right fit.